Job Posting – Customer Success Specialist

Every year, the U.S. throws away 40% of the food we produce. At the retail level, the average store loses more than $63,000 per year in expired food. Pinpoint Software is stepping up to this challenge with our flagship product, Date Check Pro. Our industry leading solution helps grocers track and prevent 47-72% of that expired loss annually. These successful customer relationships led to the development of Pinpoint's second solution, Taskle, a mobile store walk and checklist tool.

What our local customers say:

"Date Check Pro works as a partner to help fulfill our promise to always provide the highest quality and fresh products to our customers" – Kevin Metcalfe, Metcalfe's Markets

About the position:

There are more than 250 stores across the country using Date Check Pro and over 900 around the world using Taskle, with Date Check Pro expected to triple in store count in 2020. We live by putting our customer support at the forefront of what we stand for. That is why we need you – to help ensure top notch customer service as we grow.

This role will work directly with our Director of Customer Success to manage touch points with customers. Additionally, you will assist in the management of our Knowledge Base and other various aspects of both Date Check Pro and Taskle. This position comes with a wide variety of responsibilities, so the ability to stay organized is a key to success. If you're looking for a corporate world position, we probably aren't a good fit. However, if you get excited by the opportunity for creativity and a wider variety of responsibilities that goes along with a startup, we are just what you're looking for.

So, what's your typical day with us look like?

  • Generate reports to for weekly touch points with customers
  • General Support for Marketing and Sales Campaigns
  • Handle a variety of inbound support requests via phone and email
  • Keep program databases up to date
  • Some travel may be required to assist with Date Check Pro installations

Now how do you get rewarded for all that hard work?

  • Salary, Paid Semi-Monthly
  • Competitive medical, dental, and vision coverage
  • 100% employer funded short & long-term disability coverage
  • 15 days of PTO along with 9 corporate holidays

Are there any additional perks?

  • A pinball machine for when you really need a break
  • Company laptops, monitors, and other equipment provided
  • Ability to work from home on Tuesdays and Thursdays
  • Team lunches for birthdays and special events
  • Team-wide remote days where we work in cool locations around Madison

The target start date for this position is January 2nd, 2020 with the final hiring decision being made in mid-December. The final question is, are you ready to get started? Well then, apply now and let's chat.